A navigation platform unlike any other

DUOS improves operations and efficiencies for your member-facing teams by aggregating historically siloed data and resources from across the health care and social ecosystem. Our technology enables your existing benefit and program investments, and empowers your team to quickly connect your members with the best-fit resource to resolve barriers to healthy living.

How it works

DUOS’ approach to member activation combines an AI-powered recommendation engine with plan-specific campaign content to deliver highly contextualized, personalized and timely resource matches.

Needs Identification

Members share their top SDoH and care needs

Resource Recommendations

Personalized resource matches reflect the member’s unique coverage, geographic location, and other demographic data

Service Fulfillment

One-click access to service providers enables high-value outcomes during active sessions

Closed-Loop Monitoring

Track member-level engagement with and ratings of recommended resources

Actionable Insights

DUOS aggregates and shares member-specific and plan-level insights

High tech and high touch

Targeted engagement campaigns leverage both technology and virtual-human support to ensure strong connections, resolve barriers to health living, and drive gap in care closure.

Targeted marketing campaigns

Plan benefits match

Community services match

Government programs match

Service ratings and closed-loop monitoring

One-click access for last mile delivery

Actionable insights and data aggregation

Surveys and sentiment analysis

Plan-specific campaign content

Digital self-service or virtual-human support

Real results

86%

Faster Results

In navigation time to find
benefits, coverage and
provider information

84%

AWV Gap Closure

Completed with PCP and in-
home visits

93%

Social & SDoH
Needs Met

Via supplemental benefits, government programs and community resources

90%

Increase in
Plan Retention

Via engagement in two or more Medicare Advantage supplemental benefits

The power of connections

The Anderson Family

Laura, 37 & Esther, 77 years old

California

Managing her mom’s provider visits was getting time consuming and confusing.

DUOS made a connection.

Esther got door-to-door rides to her appointments.

Roy A.

82 years old

Pennsylvania

A computer error left Roy without a second vaccine appointment.

DUOS made a connection.

Roy got a vaccine appointment the next day.

Joann L.

81 years old

Pennsylvania

A lost motorized scooter was making Joann’s world smaller and smaller.

DUOS made a connection.

Joann got a new scooter later that week.

Lucio Y.

79 years old

California

Since retiring, Lucio has been struggling to pay his monthly bills on time.

DUOS made a connection.

Lucio applied for a discount on his electric bill to save him 30% each month.

Timothy P.

87 years old

California

Tim uses a walker and was scared of falling while home alone.

DUOS made a connection.

Tim was authorized for a PERS device.

Terry A.

69 years old

California

Chronic pain from a leg injury prohibits Terry from driving.

DUOS made a connection.

Terry got door-to-door rides for her cardiology appointment.

Quintin

79 years old

Oregon

Quintin’s limited budget means he often has to decide between food and other bills.

DUOS made a connection.

Quintin now receives fourteen meals delivered to his home each week.

Stan

71 years old

Oregon

Stan often skips doctors appointments related to his diabetes.

DUOS made a connection.

Stan scheduled a blood sugar screening.

Brenda

73 years old

Michigan

Moving to be closer to her grandchildren left Brenda without a PCP.

DUOS made a connection.

Brenda found a PCP near her home taking on new patients.

Experience it for yourself

DUOS has built the “easy button” for the headaches of health care. Take a tour of our solutions for older adults, caregivers, and member-facing teams today.